Our return window is 31 days from the date of delivery. Should this period elapse, we regret that we cannot offer a refund or exchange. For a successful return, the item must be in its original, unused condition, and contained within its original packaging. A receipt or proof of purchase is also required for the return process.

Before returning your item, please reach out to us at love@welovedoggos.com to initiate the process.

Items ineligible for return include those not in their original condition, or which damaged or missing parts not due to our error, is not eligible for returns or refunds or items returned beyond the 31-day period post-delivery will not be refunded.

Upon receipt and inspection of your return, we will notify you via email of the approval or rejection of your refund. Approved refunds will be credited to your original payment method within a specified number of days.

If your refund is delayed, please recheck your bank account, then contact your credit card company; it may take some time for your refund to be officially posted. Next, contact your bank as there might be processing time before the refund is posted. If after completing these steps you still have not received your refund, please get in touch with us at love@welovedoggos.com.

For exchanges of the same item due to size or other issues, please email us at love@welovedoggos.com

Items received as gifts can be returned in exchange for gift credit if they were marked as gifts when purchased. Upon receipt of the returned item, a gift certificate will be mailed to you. If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

Exchange items may vary in delivery time, dependent on your location. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee receipt of your returned item.

Memberships can be canceled and are eligible for a full refund within 30 days of the purchase date. To initiate a cancellation of a membership, please email us at love@welovedoggos.com. If you have trouble doing this or have additional questions, please contact our customer support team.